Customer Testimonials
Great sale and service teams!! I have received support from both departments in a timely matter! Shout out to Tiffany for going above and beyond when I inquired about an EV! Definitely recommend to anyone seeking a car! I am truly grateful for having a reliable and affordable vehicle!
Nathaniel was very helpful and informative. We got everything we wanted for our car.
Professional, friendly, knowledgeable staff, eager to please but not pushy. We'll be returning for our next vehicle, no question.
I was pleased with my experience at Capital Ford. They were clear, upfront, and very accommodating to my needs.
Great loved the interaction Great loved the interaction. Loved the details Dale showed us about the car. Appreciate hard work
Bought a New Maverick. Jacob was my Salesman. Great people all around. Got a great price and I am very happy with may experience.
Great buying experience. I know I can be a difficult customer to work with, and Francisco was a great help. Definitely recommend if you're in the market for a car. This is my family's 3rd Hyundai from this dealership, and they're always friendly, professional, and helpful.
Bought an Ioniq 5. Sales by Simmon. Excellent experience. No add on, no hidden fee, professional, no pressure easy process. Thanks.
I recently sold one of my vehicles to Capitol Ford, and the entire experience was excellent thanks to Terra. She guided us through the whole process, helped us get a strong offer, and was incredibly kind the entire time. We felt completely comfortable and never once pressured to purchase anything. The transaction was smooth and surprisingly quick! Terra is awesome!!! Capitol Ford is truly lucky to have such a kind, approachable, and helpful team member. Highly recommend!
We had a great experience with Damian, the sales rep. He was professional, informative, and not pushy. We appreciated his helpfulness and professionalism.
Ford's service center is the best experience I have ever had from any service center. One employee stands out more than the rest, Zaki Mubashir. He make sure that every time my car comes in, he is treating me as the most important person of the day. I receive text or phone calls when their is any issue or delay. Zaki helped me with a rental at a very fast rate, as I had an appointment to make when my truck had an issue. Later that day, when it was clear that Ford needed to keep the truck for ... Read More DealerRater - Jul 16, 2026
I highly recommend them! Frank was proactive in letting me know what parts were available and when the work would be completed, and they followed through perfectly.
Had some difficulty getting a hold of service advisor via main text service tool for notifications and communications and on service center voice mail after visit for some follow-up to a concern I had. But, service done was done quickly and in very professional way via notices and direct feedback from the service advisor
Erik did a great job servicing our Maverick. Joey did a great job getting our vehicle picked up and returned. Thank you
Very professional staff, but labor rates are really high and I would only have my vehicle service there if I had a Ford warranty that covers labor and parts
Great reliable service
People are great and very helpful. Came in for my annual oil change on my Niro plugin HB ended up purchasing a EV 6 got a good price for my Niro trade in.
Josh, Ryan and Dale. They are the guys! Thanks to all 3 of them for taking us walking in at 7pm on a Monday from another dealership to see a speicific color on an expeditaiton to driving out in our dream car at 9pm. Seemless process, extremly helfull and we will be back!
Great dealership! Great customer service! No problems with my purchase. Friendly and helpful for all needs.
I’m glad with my new vehicle purchase thanks to Martin Cuevas for helping me with the process for my first time buyer I really appreciate it
I am a 74 year old widow and have never bought a car by myself! I list my husband in August 2025! Gabe and Cesar made my experience amazing! It was never stressful and I never felt pressured! I walked out of the dealership feeling like I made an excellent deal! And my husband would have been proud!
We were left to sit too long. The test drive lasted about 5 minute. The information about the vehicle was incomplete
Its easy to find, the parking lot is good size and we'll marked with arrows to show the way to the exit.
I bought a car at Capital Ford. I liked my salesman Connor Woodside, as well as the Sales Manager Joe Davis. They were professional, friendly, and transparent. I also met Fernando Roque and Jon Godinez who were the top managers. Friendly. The finance person (Walid), was borderline rude and emotionally immature. He was passive aggressive and only changed his tone when I walked over and showed I had a relationship with Joe Davis. I think Capital Ford would be fine -- just avoid Walid.
I didn’t have anything major done but I appreciate the professionalism of my service advisor and the work was done in a timely fashion. No loaner car can be a problem sometimes since this work took longer than originally anticipated
I request Jesus whenever I have the opportunity. He’s friendly, courteous and always does a good job of explaining service details.
Jaray and Sam made the biggest impressions on us because they were the team members we interacted with the most throughout our car-buying experience.
Jaray's initial impression and his follow-up communication were the main reasons I chose to return to this dealership instead of visiting another location. During our test drive, he was attentive, personable, funny, and incredibly knowledgeable. He never made us feel pressured to make a purchase. Instead, it felt like we were talking with a trusted friend who genuinely wanted to help us find the right vehicle by sharing honest advice and answering all of our ... Read More Google - Jul 3, 2026
I’ve brought my vehicle here several times and have worked with a few different service advisors over the years, but none have compared to Jesus. He consistently provides outstanding customer service, keeps me informed throughout the process, and makes every visit smooth and hassle-free. It’s reassuring to know my vehicle is in good hands, and that level of service is what keeps me coming back. If you have the chance, I highly recommend asking for Jesus.
The Service Center was friendly, professional and helpful. Yes my automobile was not a ford!!! No this issue did not cause any problems. The fact that I have never heard of this part of the problem before indicated that being 82 years old did not always help you fix anything!
very friendly staff that went the extra mile to make sure my front axle was replaced
Frank Puga from capital ford was the best help anyone could ask for. I recommend Frank Puga if you want results and a pro active approach when it comes to taking care of the customer. Frank is verry knowledgful when it comes to all ford vehicles/ make. Frank was verry helpful and understanding when it came to my ford trucks transmission. Thank you Frank 👍 😊
Let's just say I Left happy 😊! Same is a great service advisor. Wish the dealership wouldn't charge a fee for using a credit card if the service is over $500.00.
Super friendly and easy to deal with. Frankie Puga is awesome and the whole process was as easy as it can get
I had an excellent time purchasing my vehicle, Dang was amazing he showed me the car and I immediately fell in love. I was also given exceptional service by the used car sales manager Justin. They showed me the ins and out of my purchase and I couldn’t of asked for a better team to help!
Very professional, kind, friendly and honest. No pressure over all very good experience.
Hello my name is Anthony I received great service from the Capitol ford service department
Great service. This survey is ridiculous. Having to write 15 words has lowered my experience and made me not want to do this survey. I’m only doing it because of how good same was.
Great experience at Kia, great customer service and patience with the whole process. Honest feedback and assistance in helping us pick our cars to meet our needs. Great sales manager, Ryan & his team. Thank you
Good service experience with capitol ford. Easy in and out and predictable process for their clients.
Bad service no good communication between the customer and the service staff I had to go myself and call myself to find out about my vehicle
I would like to give Michael 10 stars!!!! He gave me excellent for customer service!
Good location, quick service, and they are very attentive and courteous on every visit I have made
Very well kept dealership. Jesus and Ryan were a great help and very respectful. Great service and served by great people in my experience.
The most disorganized approach to customer service and overcharged for work
Started with Zach who was absent and non-communicative. A week went by i was moved to Marco- spent $2500 and problem not fixed- another week and a half and $2500 and still problem persisted- more weeks passed and kept telling me they would call me back and didnt someone name Fransisco wanted another $2800…
Treated disrespectfully (yelled at on the phone by Marco, asked by other staff: “Do you want to wait until your husband gets here for me to explain this to you?”) (i am not married)
Spent 5k over 5weeks ... Read More DealerRater - Jun 24, 2026
I have to drive 30 miles one way to get to Capitol Ford in San Jose. They have always been able to get the service done by lunch time and get me on my way home. I am kept informed if there are any unexpected issues. Very happy with the service department.
This dealership was very professional, knowledgeable, friendly, kind, and welcoming, especially my agent Dale. I would recommend.
It took 4 trips to the dealership but they were very committed to getting it fixed.
Team is friendly, helpful, accommodating, and waiting area is comfortable. My visits here are always pleasant.
Angelo and the ford team gives excellent services. He was very accommodating when I was try to decide what vehicle unwanted to go with.
Aaron was so helpful and great to work with. He went above and beyond for us. We look forward to working with him in the future. Thank you.
Joe and Edgar were amazing to work with. I knew exactly what features I wanted on my new F-150 and even though they didn't have it on their lot at the time, they found it for me and I got it there quickly. Basir John helped me through the paperwork and made it straightforward. Easy peasy process with great service across the board.
Fast, service.. courteous employees, updating all steps of the process with texting and providing tracking information
Extremely respectful, helpful, non-pushy sales team. Drove 6 hours to come to this dealership and would do so again. Highly recommend.
The sales person I worked with, Cody E. Was good and seemed genuinely a nice person. However, the finance guy did not seem truthful as he stated that US TheftGuard warranty and the add on devices has to be purchased. And it is "just part of the car". He also stated when I informed him that the car should have factory protection/and engine immobilizer that "just because you believe in it doesn't make it truth". Implying that he knows more than the customer. And this is why I gave what I believe to be ... Read More DealerRater - Jun 15, 2026
Service pick and drop off was on time Service tech was courteous and helped me get a discount on the service repair cost
Best customer service in the State of California!
The work is solid. The experience of dropping the car off needs to be improved. The wait time is long and their is no guide or direction given when you arrive.
Great service and speedy work. I really appreciate Joey and all his support every time I come.
Service was great but not outstanding. Part of my service was tire rotation. I notice that two of my tires are now missing the stem cap. Not a big deal, I will just replace them all. But sometimes it is the little things that make a difference, and in this case, there was a clear lack of attention to detail. It is possible that your dealership didn't do this, but since they obviously had to check the tire pressure, that is my suspicion...
Awesome service at this dealership, they have good prices and are easy to work with!
The service writer, Sam, addressed my drop in visit with no issues, scheduled on the spot warranty issues, supplied me with a loaner and I was able to go on my way. The repairs required several parts to be ordered and Sam kept me up to date constantly with progress, This was an excellent experience, even better than with my other car, a so called "luxury car", when it is serviced by the "prestigious" dealership I have to take it to.
Excellent check in process, very efficient. I was kept informed on the status of things and was quite pleased with my service advisor, checking in with me. No complaints, every one is professional and quite courteous.
Terrible. Shady. Lied about parts needing replacement that didnt. No response from managers after calls and emails.
Easiest service ever. Picked up my vehicle and returned it same day. I didnt have to take any time off work. And everything done to 100% satisfaction.
Muy excelente me gusto muy amiable Jesus y excepted y amicable con las personal y atento
Personnel were polite and efficient in greeting me and leading me to where i needed to be
I had a great experience with Capital Ford from start to finish. The entire team was professional, friendly, and genuinely helpful without ever making me feel pressured. They took the time to answer all my questions, explain my options clearly, and made sure I felt confident in my decision.
The process was smooth and efficient, and I really appreciated how transparent they were throughout everything. It’s not always easy finding a dealership you can trust, but Capital Ford definitely delivered. Their customer service stands out, and you can tell they truly care about their customers.
I would absolutely recommend ... Read More DealerRater - Jun 9, 2026
Proper creating at arrival they took my information down, asked about my concern, lead me to the lobby , estimated my wait time or gave me a choice to leave vehicle at my own convience … service was great over all and was on my way
Ended up driving over 100 miles to purchase my Ford F-250 at Capitol Ford. I spoke with several local dealerships before ultimately choosing to make the drive, and I’m glad I did. While my experience was top notch, I want to give special recognition to my salesman, Robert. Texted several times over the course of a week or so. Solid and clear communication and was never pushy in providing answers to my varied questions. I highly recommend Capitol Ford, and suggest you speak with Robert when visiting the dealership.
I love my car and most of my experience. I still haven't received my second key fob or the key to unlock the handles to step up to reach the top of the car.
Saturday service was the best. They took care of my oil change and came out with a free car wash.
A couple hiccups during the process but the team did great to help resolve it!
Service adviser was very professional, kept me informed on the progress of repairs through The process
Connor -- Sales guy was great Walid - Finance guy was rude, sarcastic, and self-important; if my son hadn't needed this car -- I would have walked away from the deal due to Walid's rude behavior; he threw a tantrum over my taking a day to consider instead of signing on the first day. He is not an asset to this business Joe - Sales Manager was great Fernando - General Sales Manager was friendly Jon - General Manager was friendly
My car was supposed to be ready on Wednesday after dropping it off on Monday to check radiator and oil change. I was told that there was an air pocket somewhere in the system (not fully explained) so then it went to Thursday, but I had to keep texting or calling to get a status. I finally went in on Friday to check to see if it was ready since I hadn't received a notice and it was in the drive through. I don't know why if the transmission fluid was low on the service check, why it ... Read More DealerRater - Jun 4, 2026
Great service. Responsive, courteous, and thorough. Zachary is a great service person.
Outstanding service which included a video of my truck being serviced. And the extra attention I received from Service Director Eldin Pasic made my experience even that much better. Thank you.
Thank you Zaki for finally taking care of my tire problems. I appreciate having someone pick up my car and delivering it back to me. They were very thoughtful young men and that helped me knowing they cared about my car.
Great service, always a great experience with Joey!!! He's always on top of things for me.
Capitol ford enabled me to drive home my dream vehicle! They are incredibly professional and patient.
I was very impressed with my internet sales person (Sean) as he was very approachable, easy to work with and exceeded my expectations on many levels. When I came in to see the car at the dealership on Friday (May 29), he took a step beyond to have the Corvette Z06 washed and prepped just to show it (I was not expecting that so yes, that raised the bar on exceeding customer expectations). The following day on Saturday (May 30), he again took the initiative to exceed my expectation by working hard with his GSM on my offer. At the end, I ... Read More Google - Jun 3, 2026
Long wait for minimum service. Oil change took two hours. A bit longer than I expected to wait.
Quick and easy, great service, and friendly employees. The service at Capitol Ford is great.
Capitol Ford was excellent! They made the transaction super seamless and easy with great customer service!
Great experience! We worked with Angel and he was super helpful and knowledgeable. Overall experience was positive and this is our second Mazda and we love it
Every time I need to go to this dealership for service, I regret it. The issues are centered around the fact that despite being a ford dealer, they do not know the technical specs of the products they are servicing. As a result, they make mistakes, make false statements, and provide poor service overall. Furthermore, scheduling and pickup notifications are a joke. You show up to an appointment, guaranteed going to wait 20-30mins before someone talks to you. Then for pickup, despite them stating the car would be ready within the day, they finish the work, but do not ... Read More DealerRater - Jun 1, 2026
The sales people are very nice. I recommend you go during the week as the weekends are very busy there.