No salesmen,walked away
This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Manny Serrano went above and beyond to help me out. I had a flat caused from a screw in my tire. I had the spare on my truck and called in on a Sunday to ask if they could repair my tire and make an appointment for sometime during that week..with a caveat..I work from 5:30PM to 5:30AM and sleep is a premium to me. I spoke with Manny on Sunday afternoon and he said there were no appointments first thing in the morning until Thursday..ok..then give me that one please as I had explained my work situation. Manny then worked it out so I could have an appointment first thing the next morning to get me in and out as quick as possible. I checked in at 7:30 and was on my way home by 8:30..I was completely taken care of quickly and with courtesy. I want to personally thank Manny and I hope this review is read by his management. I totally appreciated the way he went out of his way to help me and keep me a satisfied customer. Thank you!!
Jesus Ortiz (sales) was extremely friendly, helpful and efficient in getting me into the vehicle I wanted. He respected my time and helped make the transaction as smooth and efficient as possible. It was an extremely pleasant purchasing transaction. Amer (finance) provided me with a seamless financing transaction, explained everything carefully and in detail. There were no last minute surprises or add on's. Both Jesus and Amer were up front and honest and a pleasure to work with.
Just looking for a literature on the new 2019 Ford F-150
The sales and finance teams (trade in, purchase, Ryan, Byron) did a great job on making everything work out well for a win-win. DGDG, thank you.
Great service folks here
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