Customer Testimonials
Replaced my battery
DGDG is not a good business. They charge 3% extra on credit card payments for Servicing vehicles. I gave my car last week and did not have cash or debit card. Ended up paying $65 extra using credit card. This is really bad for customers. Even Starbucks does not charge fees for using card to buy coffee. Take your business elsewhere and use your card.
Great service and very friendly staff. My vehicle was in and out of service in no time and they even washed the car for me . No charge for the wash .
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Had a really good experience shopping for cars with Capitol Ford. Shout out to our sales associate Dale. He was great.
Extremely Disappointing Experience--I Feel Misled I purchased a 2015 Ford Transit Connect from Capitol Ford, trusting their assurances that it had been properly inspected and was in good condition. Less than a week later, the check-engine light came on. I returned the vehicle and was told there was nothing wrong. Later, the light came on again, and the vehicle developed serious driving problems. I had also been strongly encouraged to purchase additional coverage, especially for engine problems. However, when I needed it, the engine-related repairs were denied. Capitol Ford later gave me a repair estimate of approximately $3,800. I cannot prove what ... Read More Yelp - Nov 7, 2026
Great service
Good sales person; terrible finance person.
Very disappointed with our experience at Capitol Ford. Our 2021 Ford F-150 had NEVER experienced any mechanical or electrical issues prior to bringing it in for a recall repair. Shortly after getting the truck back, it experienced a complete electrical failure. We were advised to replace the starter, which we paid for, but the problem persisted.
Since then, we have dealt with repeated breakdowns, additional expenses and inconvenience, and poor communication. We have consistently had to contact the dealership ourselves for updates rather than receiving proactive communication from the service department. On top of everything, we have received multiple calls soliciting ... Read More Google - Nov 2, 2026
PLEASE BE AWARE:
Our experience with Capitol Ford has been extremely frustrating and disappointing. We brought our 2021 Ford F-150 in for the rear axle recall (23S65) on September 11, 2026. Just days later, on September 14, our truck experienced a complete electrical failure and would not start.
What followed has turned into an ongoing nightmare involving repeated breakdowns, multiple trips back to the dealership, and $5,400 in repair expenses without a reliable resolution.
The dealership initially diagnosed the problem as a bad starter and quoted us approximately $1,400 for the replacement. We authorized and paid for the repair, only for the truck to experience the ... Read More Google - Nov 2, 2026
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
Extremely disappointed by the service at Capitol Ford.
I visited the place for a used car purchase. The sales representative was extremely rude and pushy. Threatened me to make a purchase immediately and kept saying "maybe this car is not for you, it's going to get sold today".
Yet the car, being a fleet car (the sales concealed this information until I pressed it); had multiple issues, and the sales rep kept saying it had lots of interest. In fact, the car had multiple price cuts because it had conditions AND it's a fleet car. After ... Read More Google - Oct 31, 2026
I had a great experience at Capitol Ford this month. I came looking for a specific car on their lot and they made it easy to see and drive. Very informative sales rep (Kurtis) went above and beyond showing me features and answering my questions.
They are firm/tough negotiators but fair. I got the car, price, loan, rate, and warranty I wanted and am so happy with my car. Be sure to understand the warranty you are buying and who is providing it (Ford or US warranty co) if that is important to you. Friendly finance manager and store ... Read More Google - Oct 30, 2026
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
They try real hard but they don’t always fix the problem. Yes I’ll give them another shot sometime soon
You keep sending me gift cards and coupons to try to entice me to bring my car back for service, but all the enticements in the world will not help. All you need to do is fix your customer service. No one wants to go in to get an oil change or basic service and feel like they’re being hustled and then walk out of your establishment feeling dirty and disrespected. It’s so simple - You wouldn’t have to offer enticements if you all would just learn how to treat your customers right.
Very courteous
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
Honestly the best car buying experience I've ever had. Thank you to the sales team from Jesus (car sales), Nelson (finance), and the Sales Manager. We drove all the way from Lodi to test drive the 4Runner and five minutes in I knew it was the one. From the moment I said lets run number to getting the keys in my hand the total time was about an hour. Jesus was a no pressure sales guy and very easy to talk to. Not pushing not arrogant just a straight shooter. Nelson understood were I wanted to be with my ... Read More Google - Oct 20, 2026
Mychal and the team were responsive, friendly, and accommodating.
**1 star overall. 5 stars for Dale and negative 10 stars for Basir John.** Dale was amazing. He was honest, patient, caring and never pushy. He answered every question we had, showed us everything we asked to see and followed up with us throughout the process. We genuinely enjoyed working with him, and he deserves five stars. Then we had to deal with Basir John, who completely destroyed the experience. His behavior was aggressive, disrespectful and unbelievably unprofessional. He tried to scare and pressure us into purchasing an additional maintenance or warranty plan. The moment we declined, his attitude changed. He became rude, ... Read More Yelp - Oct 18, 2026
**1 star overall. 5 stars for Dale and negative 10 stars for Basir John.**
Dale was amazing. He was honest, patient, caring and never pushy. He answered every question we had, showed us everything we asked to see and followed up with us throughout the process. We genuinely enjoyed working with him, and he deserves five stars.
Then we had to deal with Basir John, who completely destroyed the experience.
His behavior was aggressive, disrespectful and unbelievably unprofessional. He tried to scare and pressure us into purchasing an additional maintenance or warranty plan. The moment we declined, his attitude changed. He became rude, ... Read More Google - Oct 18, 2026
Awesome people great experience!! AAA+++
Extremely helpful, fast & easy
My one stop shop for my new cars.
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
Had an excellent experience in person and love my new car but found out after about a month of having it that I was signed up for coverage I declined multiple times when it was offered to me. Unable to reach any management for assistance to correct this matter after a month of attempting to do so. Extremely disappointing after a great first time buying experience
This review is a little late, as our experience was back in August 2026, but I wanted to make sure I took the time to recognize Dominic and the outstanding service we received at Capitol Ford.
Our truck broke down in Northern California, and we had it towed to Capitol Ford in San Jose. Dominic was our main point of contact, and I truly couldn’t have been in better hands. He answered all of my questions, was prompt with every reply by text and phone, and was always patient, polite, and professional.
I was understandably worried as they worked through ... Read More Google - Oct 1, 2026
Service was not fast, but people there are kind and supportive. Sam helped me waive the repair cost after looking up the policy and recall records, I appreciate it.
Very good experience with Capital Ford. They were incredibly fast with responses, and the most transparent Ford dealer I experienced. I queried eight local dealers on my particular car, and they were the best hands down.
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
As soon as you walk off the lot after purchasing your vehicle, you become invisible to this dealership. Bought a Bronco Sport from them in June. Prior to leaving the dealership, we noticed that the second key fob wasn't working. Jessica, the salesperson, said to change the battery and it would be fine. When that didn't work, I was told to bring the car back when their "key guy" was there. Turns out he's only there for short windows on Tuesdays and Fridays -- not exactly convenient especially for those of us that work regular ... Read More Google - Sep 28, 2026
They charged a $325 diagnostic fee. Then they want to charge $1500 in parts repair that take 15 min to replace. Go to your local mechanic if you don’t want to get ripped off.
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
Horrible with younger buyers. Ran credit score way more than needed. Would not recommend.
Well, honestly this is not place you'd want to take your vehicle!!!! The service is not worth the money you're going to be paying for and you best believe. I've witness an very unhappy customer while getting my vehicle serviced which made me question did I bring my vehicle to the right place? The answer is no, no and more no. I didn't. It saddens me
Super easy-going no pressure made my buying an experience number one Will do business with Josh again
Kurtis and Stephen worked very well together and went above and beyond to help me achieve my goal as a customer. They were both extremely patient, responsive, knowledgeable and should considerable integrity. They were willing to work with me to get the best deal possible on the vehicle that I wanted. Would absolutely recommend without hesitation.
Felt cheezy, poor communication, crappy overall service Wouldn't go there again Car wasn't worth what I paid
Kurtis was fun and easy to work with. I knew what I wanted and he respected my boundaries without trying convince me to trade my previous vehicle or sell me something different. Test driving experience was amazing and solidified my purchase. Finance and general manager were friendly and helpful making the overall experience pleasant. I felt like I was dealing with friends and family. Everyone was honest and up front making the process simple and straightforward
Brought my vehicle in for a clicking noise in the rear end, they were able to diagnose the problem and repair it within the same week
Super professional and prompt. My service advisor did a great job keep me advised of things
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
Efficient, smooth negotiation. Huge inventory. Angelo was a pro salesman. Goto location for Fords, cars or trucks.
Ive bought 4 cars from DGDG, last car i bought from them left me with a $4800 repair bill and needing new tires in first 6 weeks of ownership. 100% my fault for not getting PPI before buying, i trusted DGDG. After my last experience I wont be back.
This dealership is shady watch out .. Came in trade in vehicle to get another yes have negative equity but a couple thousand and to use my trade in as part as the down and put down said can’t do . Which is a a total lie.. Didn’t want to show me numbers but run my credit hella times . And told them to run my credit 1 time they ran it 10 times .. Don’t respect customers and are super aggressive and talk down to you
I was pleased with my experience at Capital Ford. They were clear, upfront, and very accommodating to my needs.
Tony is an amazing service provider but if service is important to ford, then they need to hire anyone who can answer the phone and let me know about whether my car’s service is done. Our other car is a Lexus and their service is outstanding.
Great loved the interaction Great loved the interaction. Loved the details Dale showed us about the car. Appreciate hard work
They charge a 3% fee for service when you use a credit card. Beware.
Ford's service center is the best experience I have ever had from any service center. One employee stands out more than the rest, Zaki Mubashir. He make sure that every time my car comes in, he is treating me as the most important person of the day. I receive text or phone calls when their is any issue or delay. Zaki helped me with a rental at a very fast rate, as I had an appointment to make when my truck had an issue. Later that day, when it was clear that Ford needed to keep the truck for ... Read More DealerRater - Jul 16, 2026
I highly recommend them! Frank was proactive in letting me know what parts were available and when the work would be completed, and they followed through perfectly.
Had some difficulty getting a hold of service advisor via main text service tool for notifications and communications and on service center voice mail after visit for some follow-up to a concern I had. But, service done was done quickly and in very professional way via notices and direct feedback from the service advisor
Erik did a great job servicing our Maverick. Joey did a great job getting our vehicle picked up and returned. Thank you
Great dealership! Great customer service! No problems with my purchase. Friendly and helpful for all needs.
I’m glad with my new vehicle purchase thanks to Martin Cuevas for helping me with the process for my first time buyer I really appreciate it
My recent experience with Capitol Ford began last week when we test drove a used Ford, the car was not ready to be driven as it has been in past experiences with test driving a vehicle. This a pink flag, not quite red yet. Then when we went inside to consider our options, Angelo was going to run my credit with asking and we only knew when my husband asked what he was doing, so my husband immediately said no. Then I found a a car I wanted to purchase and was in touch with Angelo again to come in ... Read More Yelp - Jul 8, 2026
My recent experience with Capitol Ford began last week when we test drove a used Ford, the car was not ready to be driven as it has been in past experiences with test driving a vehicle. This a pink flag, not quite red yet. Then when we went inside to consider our options, Angelo was going to run my credit without asking and we only knew when my husband asked what he was doing, so my husband immediately said no.
Then I found a a car I wanted to purchase and was in touch with Angelo again to come in ... Read More Google - Jul 8, 2026
We were left to sit too long. The test drive lasted about 5 minute. The information about the vehicle was incomplete
Its easy to find, the parking lot is good size and we'll marked with arrows to show the way to the exit.
I didn’t have anything major done but I appreciate the professionalism of my service advisor and the work was done in a timely fashion. No loaner car can be a problem sometimes since this work took longer than originally anticipated
I request Jesus whenever I have the opportunity. He’s friendly, courteous and always does a good job of explaining service details.
I’ve brought my vehicle here several times and have worked with a few different service advisors over the years, but none have compared to Jesus. He consistently provides outstanding customer service, keeps me informed throughout the process, and makes every visit smooth and hassle-free. It’s reassuring to know my vehicle is in good hands, and that level of service is what keeps me coming back. If you have the chance, I highly recommend asking for Jesus.
The Service Center was friendly, professional and helpful. Yes my automobile was not a ford!!! No this issue did not cause any problems. The fact that I have never heard of this part of the problem before indicated that being 82 years old did not always help you fix anything!
very friendly staff that went the extra mile to make sure my front axle was replaced
I have purchased dozens of vehicles. I have never left a dealership as angry as today, and I've only written a handful of bad reviews. Total waste of my time. The good: Dale the salesman. Fair, patient, some good sales swagger but not pushy. I decided to purchase the vehicle, and I was awaiting financing. I told Dale that i may not complete everything today, but wanted the car and could return on a different day finish. He provided me written proof that the pricing was good through the 7th of July. The bad: Before I could even fill ... Read More Google - Jun 30, 2026
Let's just say I Left happy 😊! Same is a great service advisor. Wish the dealership wouldn't charge a fee for using a credit card if the service is over $500.00.
Super friendly and easy to deal with. Frankie Puga is awesome and the whole process was as easy as it can get
Be careful as this sales store uses deceptive pricing practices! Thieves When buying items in person. This exact gasket was priced at $64 in the store. However, when I showed the item to the employee at the desk on Saturday at 1:50 PM, he mentioned that I could order it online and pick it up on Monday for less. It would have been a $88 difference. Pay $140 or order online and pick up for $53.43.
Hello my name is Anthony I received great service from the Capitol ford service department
Great service. This survey is ridiculous. Having to write 15 words has lowered my experience and made me not want to do this survey. I’m only doing it because of how good same was.
Good service experience with capitol ford. Easy in and out and predictable process for their clients.
Bad service no good communication between the customer and the service staff I had to go myself and call myself to find out about my vehicle
Good location, quick service, and they are very attentive and courteous on every visit I have made
Very well kept dealership. Jesus and Ryan were a great help and very respectful. Great service and served by great people in my experience.
The most disorganized approach to customer service and overcharged for work
Started with Zach who was absent and non-communicative. A week went by i was moved to Marco- spent $2500 and problem not fixed- another week and a half and $2500 and still problem persisted- more weeks passed and kept telling me they would call me back and didnt someone name Fransisco wanted another $2800…
Treated disrespectfully (yelled at on the phone by Marco, asked by other staff: “Do you want to wait until your husband gets here for me to explain this to you?”) (i am not married)
Spent 5k over 5weeks ... Read More DealerRater - Jun 24, 2026
I have to drive 30 miles one way to get to Capitol Ford in San Jose. They have always been able to get the service done by lunch time and get me on my way home. I am kept informed if there are any unexpected issues. Very happy with the service department.
This dealership was very professional, knowledgeable, friendly, kind, and welcoming, especially my agent Dale. I would recommend.
It took 4 trips to the dealership but they were very committed to getting it fixed.
Team is friendly, helpful, accommodating, and waiting area is comfortable. My visits here are always pleasant.
Angelo and the ford team gives excellent services. He was very accommodating when I was try to decide what vehicle unwanted to go with.
Aaron was so helpful and great to work with. He went above and beyond for us. We look forward to working with him in the future. Thank you.
Joe and Edgar were amazing to work with. I knew exactly what features I wanted on my new F-150 and even though they didn't have it on their lot at the time, they found it for me and I got it there quickly. Basir John helped me through the paperwork and made it straightforward. Easy peasy process with great service across the board.
Fast, service.. courteous employees, updating all steps of the process with texting and providing tracking information
The sales person I worked with, Cody E. Was good and seemed genuinely a nice person. However, the finance guy did not seem truthful as he stated that US TheftGuard warranty and the add on devices has to be purchased. And it is "just part of the car". He also stated when I informed him that the car should have factory protection/and engine immobilizer that "just because you believe in it doesn't make it truth". Implying that he knows more than the customer. And this is why I gave what I believe to be ... Read More DealerRater - Jun 15, 2026
Service pick and drop off was on time Service tech was courteous and helped me get a discount on the service repair cost
I told them I was coming from 5 hours away and wanted to confirm all was truthful. When I got there the salesman was obviously rushing me so I would miss the several large impacts on the vehicle. He said it was in perfect condition with no accidents which was far from the case. When I asked for a price reduction from 37500 for the used Tacoma he said the manager and I quote”will tell you to kick rocs” and the manager backed that attitude up. The salesman said he hadn’t noticed several large dents before i pointed them out. ... Read More Google - Jun 14, 2026