Customer Testimonials
Zenja is an absolute pleasure to work with. She is a service writer who is extremely knowledgeable and is great at keeping the customer in the loop. She updated me on every step of the repairs. on a few services that I have had performed at the dealership. I had not been a dealership service oriented customer in the past. But, the quality service that they have offered me has made me a believer in taking your vehicle to the dealership for service. They have been fair with their pricing and quick on their turn around on getting the jobs ...
First off, I paid cash for my car, so this is not a review of any financing procedures. After reaching out through Cars.com, I received an email and text within minutes from Cody. A car I had my eye on for a while went down in price to a point I couldn’t resist. I informed Cody I was interested in the vehicle and could sign asap, but I was stuck at the office and would be leaving on a trip straight from work later that day. Knowing the car was priced to sell, I was worried I might ...
Worked With Rick on my order for my Ford F-350 set timing expectations was always great at getting back to me with updates until it finally got delivered great experience highly recommend Capitol ford
Went to Capitol Ford on Sunday Work with Cody Elemen to get pricing and finance on a 2022 Ranger , the experience was smooth as glass Cody expertise's was un matched ,he handed me off to finance and the got me a great rate and i was driving my new Ranger home by 2 pm ,It was stress free no hiccups at all
Dale and Ryan went out of their way to help me get a deal done. They were honest and fair on pricing. It was a very pleasant experience.
I just purchased a new Explorer and Robert Green was my salesman. I was very professional and courteous. He walked me through the entire process and made sure that I was satisfied and familiar with my vehicle before I left the lot.
We had been searching for a very specific trim package and found it online at Capitol Ford. Spoke to Gerald and he was friendly and so helpful. He helped us get the specific car we wanted at a very fair price. It was a pleasure to work with everyone at this dealership.
Rick was very nice to deal with - when I was searching for a vehicle. He also did a great job during our purchase transaction. We weren’t waiting too long to sign our paperwork. Afterwards Rick helped us set up the ford app on our phone to track our vehicles charging etc. He was patient & answered all of our questions. I would recommend Capital Ford & Rick. To anyone I know looking for a vehicle.
Rick Simpson was great to work with on the purchase. Very responsive and no hard sell. The finance /closer kept things very simple and straight forward.
Fast, simple and most of it was completed on line. A very good team and all willing to make the experience WAY better than I had with my last purchase in Gilroy. Cody helped me through the process. He was very professional and had all the answers I requested and more. I saw the car and requested information. Next day, I drove down to San Jose, Capitol Ford and purchased my desired Cad! They filled the gas tank up....Filed.. I say the because the Gilroy group five gallons in when I spent thousands. So, just the principle of it ...
I searched the entire western US to find the elusive 2021 Bronco. Online Capital Ford in San Jose had one. I called and Jesus answered and informed me the one I saw was gone but they had another on the lot which was an order that was unclaimed. Jesus enlisted the help of sales manager Ryan and we had a virtual handshake over the phone. They could have sold it to anyone before I had a chance to get there but they kept their word and after a 4 hour drive they had my trade in and I had the bronco. It ...
I had a very pleasant experience at this dealership. I was coming from a long distance for a specific car that I wanted to purchase. Josh was the salesperson, who I spoke with over the telephone. He also helped me via email and text message. By the time I got to the dealership, I was already pre-approved. All I needed to do was sign the paperwork for the car and for the financing. I was out of the dealership, in my new car, in under an hour.
I cannot say enough good things about Stephen and Cody. They went way above and beyond the normal realm of excellent customer service to help me get my dream car. I scoured the entire country looking for the exact model, color and trim package for the car I wanted. When I found it at Capitol Ford I was so excited. Purchasing and shipping a car to the islands is a complicated and time consuming process. Thanks to their perseverance and hard work my beautiful Mach-E Premium is on a ship sailing towards Hawaii to greet me. With all of these ...
I initially I worked with Josh Schmidt and he was very helpful getting me pricing info that I requested. When I arrived, Josh had another customer and I did most of the work with David. David was pleasant and knew what he was doing. For financing I worked with Jose who was awesome. Overall, I had a great experience and it was a very smooth process. I would recommend Capitol Ford to anyone looking for a vehicle.
No pressure convenient process. I knew the car I wanted and they offered a fair price so it was as quick as it can be with having to sign all of the forms.
Needed a functional used car for retirement in four months. Researched online for a Ford Fusion and made an appointment to see the car. The car was as advertised and I purchased. Ease of purchase was due to the excellent customer service by Cody Elemen and Juan Martinez. The entire experience was completed in approximately two hours. I would recommend this dealership to anyone looking to purchase a vehicle.
I just stopped by the lot to see if I fit comfortably in the vehicle I had been researching online. I wound up with a new car. no pressure to buy which I appreciated, and Christopher was very helpful. My experience here was top notch.
Just purchased a certified pre-owned Ford van from Capitol Ford, part of DGDG. The whole process was easy. Our salesperson, Gerry, was prompt and friendly throughout the whole process. I would happily go to Capitol Ford again for my next car purchase.
Chris was courteous and professional. He was very helpful and informative. We have been shopping around for a while and not too happy with the offers but finally we got a fair price with no pressure. It was worth driving all the way to San Jose and walk away with a great car at the price we were happy.
Thank you to the Service Technician Jose for outstanding service when I came in for an emergency door latch replacement. Jose was kind, patient, knowledgeable and provide more service than one could imagine . The manager of the Service Dept, Ron Jones was also incredible. First of all, he is thorough and found out that a previous service center had not done any of the repair work that they told me they had done. He then scheduled me into a busy day at Capitol Ford. Finally, the mechanic, Hai, worked all day fixing all 4 of my door latches. I appreciate the ...
I bought my Nissan Sentra and Donovan made it happen. The whole process was so easy. And I literally got my car the same day I started looking. The car runs excellent and I absolutely love it. If I ever have anyone ask me where to go if they are looking for a car, this place is it. Donovan was patient, attentive, easy going, detail oriented as well as many other wonderful qualities. I was very fortunate to have him help me through this process and if you get him as your agent, consider it a blessing. Easiest process ever ...
The entire experience was very positive. I worked with Christoper Stannard and Eric Flores. They had to work to locate the new Truck I wanted, and their hard work paid off. I walked away very happy with a beautiful Ford F-150. Thanks Christopher and Eric for a positive truck buying experience. Also, thanks to Jorge, the Finance Manager, for being so organized and efficient with the paperwork; and getting me in and out so quickly.
I want to give a shout out to Rick Simpson and his team. I bought a certified Ford from them recently and it was a pleasant experience. Rick made the buying process easy, fast and smooth. But it was his service after the sale that gets him accolades and props. Too many salespeople quit servicing their customers as soon as the sale is completed. Not Rick, he went out of his way to get service work done for me even if it was not written into the warranty. Great job Rick! You made me a happy car buyer and DGDG ...
This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Manny Serrano went above and beyond to help me out. I had a flat caused from a screw in my tire. I had the spare on my truck and called in on a Sunday to ask if they could repair my tire and make an appointment for sometime during that week..with a caveat..I work from 5:30PM to 5:30AM and sleep is a premium to me. I spoke with Manny on Sunday afternoon and he ...
Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!
Just stopped in for fun to see some Mustangs. I?m not looking to buy soon but when I am ready I will be back. Gerry was informative and happy to answer my questions.
Stopped by just to look at trucks and was treated with respect. Gerry answered all my questions. He was not pushing for anything beyond helping to find the best fitting truck for me. When the time is right I will be back.