Customer Testimonials
He was friendly and answered all the questions that I had for him and helpful
Zenja is an absolute pleasure to work with. She is a service writer who is extremely knowledgeable and is great at keeping the customer in the loop. She updated me on every step of the repairs. on a few services that I have had performed at the dealership. I had not been a dealership service oriented customer in the past. But, the quality service that they have offered me has made me a believer in taking your vehicle to the dealership for service. They have been fair with their pricing and quick on their turn around on getting the jobs ...
Went to Capitol Ford on Sunday Work with Cody Elemen to get pricing and finance on a 2022 Ranger , the experience was smooth as glass Cody expertise's was un matched ,he handed me off to finance and the got me a great rate and i was driving my new Ranger home by 2 pm ,It was stress free no hiccups at all
I had a very pleasant experience at this dealership. I was coming from a long distance for a specific car that I wanted to purchase. Josh was the salesperson, who I spoke with over the telephone. He also helped me via email and text message. By the time I got to the dealership, I was already pre-approved. All I needed to do was sign the paperwork for the car and for the financing. I was out of the dealership, in my new car, in under an hour.
Thank you to the Service Technician Jose for outstanding service when I came in for an emergency door latch replacement. Jose was kind, patient, knowledgeable and provide more service than one could imagine . The manager of the Service Dept, Ron Jones was also incredible. First of all, he is thorough and found out that a previous service center had not done any of the repair work that they told me they had done. He then scheduled me into a busy day at Capitol Ford. Finally, the mechanic, Hai, worked all day fixing all 4 of my door latches. I appreciate the ...
I want to give a shout out to Rick Simpson and his team. I bought a certified Ford from them recently and it was a pleasant experience. Rick made the buying process easy, fast and smooth. But it was his service after the sale that gets him accolades and props. Too many salespeople quit servicing their customers as soon as the sale is completed. Not Rick, he went out of his way to get service work done for me even if it was not written into the warranty. Great job Rick! You made me a happy car buyer and DGDG ...
This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Manny Serrano went above and beyond to help me out. I had a flat caused from a screw in my tire. I had the spare on my truck and called in on a Sunday to ask if they could repair my tire and make an appointment for sometime during that week..with a caveat..I work from 5:30PM to 5:30AM and sleep is a premium to me. I spoke with Manny on Sunday afternoon and he ...