Customer Testimonials

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took ... Read More

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DealerRater - Sep 16, 2024

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment.

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Took our 2022 Ranger for basic service. Service area is a disaster, service advisors and other personnel non presentable. No respectful or attention to customers, no one greets you or welcomes you. You’re on your own when it’s time to pick up vehicle. Who are you hiring? No wonder everyone is buying Toyota or Honda.

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I dropped my truck off for recall service 5 days ago. I was not offered any sort of estimate on how long it would take, nor was I offered a loaner. I’ve tried calling several times since then to get an update, and either nobody answers in the service center, or I get transferred to a technician who doesn’t answer or return voicemails. Definitely take your business literally anywhere else.

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All I took it in was for oil change, he tried to sell me $569.00 worth of service for a truck with 19,000 miles and I refused.....Then he treat me like a piece of garbage...I got my truck back was running bad he said he took the tune off it which it was only factory tuned anyways. Thesse people are con artist this dealer stay away

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Purchased a "certified" AWD premium Explorer. Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealership to honor their "Trusted, worry free, ford certified" Claim. Well, since the fix, there have been issues with the service and support; poor job fixing it, and it is messy. I have been trying to communicate for over a month, and management does not return my communications. A few days ago, I found that the front INSIDE of the car also leaked ... Read More

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DealerRater - Mar 8, 2024

Purchased a "certified" AWD premium Explorer. Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealership to honor their "Trusted, worry free, ford certified" Claim. Well, since the fix, there have been issues with the service and support; poor job fixing it, and it is messy. I have been trying to communicate for over a month, and management does not return my communications. A few days ago, I found that the front INSIDE of the car also leaked water into the cabin. Again, no help from FORD, DGDG, or the services department. At this moment, I am looking to send the car back. Regretting i purchased a ford for the first time. Ford, if you read this. Worry-free; Ford Certified is a MISCLASSIFICATION!

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Absolutely terrible customer service, and even worse service by the technicians doing the repairs (over and over again without resolution).

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Beware of Terrible Customer Service at Capitol Ford I recently had the unfortunate experience of dealing with Capitol Ford, and I felt compelled to share my dismal encounter to warn potential customers. My interaction with this establishment was nothing short of a nightmare, and I am left with no choice but to sever all ties with them. The pinnacle of my dissatisfaction was the encounter with the General Sales Manager, Stephen Minchell. His condescension and lack of professionalism were appalling. It was clear that customer service is not a priority for him, and his attitude left me questioning why he ... Read More

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DealerRater - Dec 6, 2023

Beware of Terrible Customer Service at Capitol Ford I recently had the unfortunate experience of dealing with Capitol Ford, and I felt compelled to share my dismal encounter to warn potential customers. My interaction with this establishment was nothing short of a nightmare, and I am left with no choice but to sever all ties with them. The pinnacle of my dissatisfaction was the encounter with the General Sales Manager, Stephen Minchell. His condescension and lack of professionalism were appalling. It was clear that customer service is not a priority for him, and his attitude left me questioning why he holds such a significant position within the organization. One would expect a manager to embody the values of the dealership and set a positive example, but unfortunately, this was not the case. This incident was not an isolated one; rather, it reflects a broader pattern of incompetence and negligence throughout the entire dealership. From top to bottom, I encountered a multitude of issues that have left me thoroughly disillusioned. It is disheartening to witness such a lack of commitment to customer satisfaction. Considering the plethora of alternatives available, I see no reason to subject myself to the subpar treatment and service offered by Capitol Ford. They have unequivocally lost my business, and I am determined to ensure others are spared from the frustration and disappointment that I experienced. In conclusion, if you value your time, money, and sanity, I strongly advise against patronizing Capitol Ford. There are countless other dealerships that prioritize customer satisfaction and professionalism, making them far more deserving of your business. Save yourself the headache and steer clear of this woefully inadequate establishment.

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Loved working with this dealership! They made me a fair offer for my trade and got me a very fair deal on the new vehicle. They were somewhat slower with communication at times but always came through. They even made a long delivery to my doorstep!

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The lack of effort on behalf of the Capitol sales team is a big part of the reason I bought my 2023 Explorer from Frontier Ford. Frontier got the exact Explorer I wanted and never tried to upsell.

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He was friendly and answered all the questions that I had for him and helpful

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RUN FAR from this joke of a dealership. They know how to sell but they don't know to fix the problems that they sell you. I've brought my 2019 explorer in for the 12th...that's right,TWELVTH TIME. Just picked it up and supposedly all issues were fixed....WRONG!!!!! I literally didn't even drive off before what I brought it in for failed to launch. RUN THE xxxx AWAY from this dealership.

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They sold me a 2017 Ford Fusion 26k- 33k miles 1st year was awesome. 0 problems the 2nd year had tons of recalls and issues had to have it towed 3 times to the dealership they held on to my car for over a month on one recall repair. They didn't completely cover the rental car I had to pay out of pocket or go without a car. October 2022, the transmission completely went out and told me it was out of warranty for mileage. They gave me a 10k quote for a new transmission knowing I still owe 10k on the car ... Read More

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DealerRater - Aug 24, 2023

They sold me a 2017 Ford Fusion 26k- 33k miles 1st year was awesome. 0 problems the 2nd year had tons of recalls and issues had to have it towed 3 times to the dealership they held on to my car for over a month on one recall repair. They didn't completely cover the rental car I had to pay out of pocket or go without a car. October 2022, the transmission completely went out and told me it was out of warranty for mileage. They gave me a 10k quote for a new transmission knowing I still owe 10k on the car as well as Not relizing that in 2021 they had already given me a 7k quote for the same work when my car was still in warranty when Ihad the battery replaced. I will be requesting all documentation of work for this car and getting a lemon law lawyer. Dont waste your money with these crooks. Corporate won't help either. Lawyer is the only way to end the xxxx this company has put me through the last year and a half.

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Zenja is an absolute pleasure to work with. She is a service writer who is extremely knowledgeable and is great at keeping the customer in the loop. She updated me on every step of the repairs. on a few services that I have had performed at the dealership. I had not been a dealership service oriented customer in the past. But, the quality service that they have offered me has made me a believer in taking your vehicle to the dealership for service. They have been fair with their pricing and quick on their turn around on getting the jobs ... Read More

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DealerRater - Nov 17, 2022

Zenja is an absolute pleasure to work with. She is a service writer who is extremely knowledgeable and is great at keeping the customer in the loop. She updated me on every step of the repairs. on a few services that I have had performed at the dealership. I had not been a dealership service oriented customer in the past. But, the quality service that they have offered me has made me a believer in taking your vehicle to the dealership for service. They have been fair with their pricing and quick on their turn around on getting the jobs completed. I highly recommend Capitol Ford Service for any automotive repair that you need. They will get it done and done right, with a friendly attitude included. This review is from the heart and truthful.

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Went to Capitol Ford on Sunday Work with Cody Elemen to get pricing and finance on a 2022 Ranger , the experience was smooth as glass Cody expertise's was un matched ,he handed me off to finance and the got me a great rate and i was driving my new Ranger home by 2 pm ,It was stress free no hiccups at all

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BUYER BEWARE**** For context, I experienced ALL of this while carting around my 3 MONTH OLD, and breastfeeding her every 2 hours. On 9/03/21 Capitol Ford sold me a 2014 White Subaru Forester LTE with TWO broken rear wheel bearings and a malfunctioning safety alert system. Thank god for their 3 day trial period- we were able to return the car, however if you would like to know the details of how negligent this particular DGDG dealership is, please read on. We test drove the car with a salesman named Josh Schmidt- who repeatedly pressured us by saying he had “a lot of interest in ... Read More

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DealerRater - Sep 6, 2021

BUYER BEWARE**** For context, I experienced ALL of this while carting around my 3 MONTH OLD, and breastfeeding her every 2 hours. On 9/03/21 Capitol Ford sold me a 2014 White Subaru Forester LTE with TWO broken rear wheel bearings and a malfunctioning safety alert system. Thank god for their 3 day trial period- we were able to return the car, however if you would like to know the details of how negligent this particular DGDG dealership is, please read on. We test drove the car with a salesman named Josh Schmidt- who repeatedly pressured us by saying he had “a lot of interest in this car” and “several appointments to view the car” that day, even though we spent most of the day at the dealership and never saw anyone else who wanted to test drive the car. During the test drive I heard a very loud humming from the rear of the car, it increased in pitch the faster we went. My husband and I both thought, “huh that’s weird…” but we don’t know a lot about cars, so we decided to TRUST THE DEALERSHIP that it must have just been a loud and powerful engine. When I came back from the drive, I told Josh, “Hey, the engine sounded kinda weird… like maybe it needed to downshift but couldn’t…?” and he simply responded with “huh weird.” and then said that this car was going to move fast and we should really act on it if we are interested. Needless to say, we unfortunately bought the car, and as I was driving it off the lot, the tire pressure gauge light came on. I turned around, had Josh and the mechanic look at it. He brought it back “fixed” and then when I pulled it into the driveway of my house, it turned back on. I called him immediately and he said “Oh that will happen with cars sometimes, you have to just keep driving it and it will turn off eventually.”. So my husband and I were super sketched out after that. I did some googling on the sound we heard and saw that it was a rear wheel bearing rusting issue. The next day, we told Stephen Minchell, a sales manager, that we would only feel comfortable keeping the car if we were able to bring it to a Subaru DGDG dealership to have it inspected (as their guys repeatedly told us they didn’t know a lot about Subaru’s however this car in particular was a trade in from the other sales manager Joseph Davis’s friend…). Stephen Minchell resisted helping us get an appointment at the Subaru dealership, citing that “it’s a holiday weekend, I’m not sure what their hours are”. This is LABOR DAY WEEKEND. A weekend famously centered around buying a new car. Eventually we took it to the Subaru dealership to get it looked at. Keep in mind, I am doing this ON MY TIME, with my 3 MONTH OLD. The mechanic that drove it with me immediately knew it was an issue with the wheel bearings, and that the alert system needed to be reprogrammed in order to accurately warn me of system issues. Stephen Minchell told us “that’s what you get when you buy a 7 year old car”, and he said “we aren’t perfect and sometimes we make mistakes”. He refused to take any $$ on the over total and did not acknowledge our needs as the customer to repair trust. I explained that I would be willing to walk away with the car now if he #1 fixed the issues, and #2 took AT LEAST 2k off the price we paid considering our time and effort and distrust that occurred. He refused, and said the best he could do was $500. Long story short- the men (and I mean LITERALLY only men) that inhabit the sales floor of Capitol Ford are distrustworthy, they will manipulate and pressure you as a customer, they are inconsiderate and they sold me a car that was so clearly broken that I am not sure they ever did a mechanical diagnostic on it. I will never buy a car from Capitol Ford, and I did not feel safe or seen there as a woman and as a consumer. As a (somewhat) unrelated note, about 80% of the employees on the sales floor either took off their mask to literally yell across the room, had it under their nose the entire time, or had it beneath their chin including Ryan Abbasinia, Oscar Blanco, Howard Robertson and Dale Kryst.

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I had a very pleasant experience at this dealership. I was coming from a long distance for a specific car that I wanted to purchase. Josh was the salesperson, who I spoke with over the telephone. He also helped me via email and text message. By the time I got to the dealership, I was already pre-approved. All I needed to do was sign the paperwork for the car and for the financing. I was out of the dealership, in my new car, in under an hour.

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Thank you to the Service Technician Jose for outstanding service when I came in for an emergency door latch replacement. Jose was kind, patient, knowledgeable and provide more service than one could imagine . The manager of the Service Dept, Ron Jones was also incredible. First of all, he is thorough and found out that a previous service center had not done any of the repair work that they told me they had done. He then scheduled me into a busy day at Capitol Ford. Finally, the mechanic, Hai, worked all day fixing all 4 of my door latches. I appreciate the ... Read More

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DealerRater - Aug 24, 2020

Thank you to the Service Technician Jose for outstanding service when I came in for an emergency door latch replacement. Jose was kind, patient, knowledgeable and provide more service than one could imagine . The manager of the Service Dept, Ron Jones was also incredible. First of all, he is thorough and found out that a previous service center had not done any of the repair work that they told me they had done. He then scheduled me into a busy day at Capitol Ford. Finally, the mechanic, Hai, worked all day fixing all 4 of my door latches. I appreciate the expertise, kindness, patience, and integrity of this team at Capitol Ford. Why would I take my car any place else? Thank you Capitol Ford for the Service Dept members Ron Jones, Jose and Hai. Amazing service!

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I want to give a shout out to Rick Simpson and his team. I bought a certified Ford from them recently and it was a pleasant experience. Rick made the buying process easy, fast and smooth. But it was his service after the sale that gets him accolades and props. Too many salespeople quit servicing their customers as soon as the sale is completed. Not Rick, he went out of his way to get service work done for me even if it was not written into the warranty. Great job Rick! You made me a happy car buyer and DGDG ... Read More

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DealerRater - Mar 4, 2020

I want to give a shout out to Rick Simpson and his team. I bought a certified Ford from them recently and it was a pleasant experience. Rick made the buying process easy, fast and smooth. But it was his service after the sale that gets him accolades and props. Too many salespeople quit servicing their customers as soon as the sale is completed. Not Rick, he went out of his way to get service work done for me even if it was not written into the warranty. Great job Rick! You made me a happy car buyer and DGDG should be proud to have you on their team. I know I will tell people that your team is professional, reliable and trustworthy. Something we need more of in the business world today. Ken F

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I do not usually right reviews but this is my third time using this service department and I am over it. Every time has been worst than the last. Went in for a recall notice from Ford. I brought the notice with me and they said when they pull my vehicle up in there system and the recall does not show up. I pulled up the Ford website on my phone and typed in my VIN and the recall popped right up. There answer to me was there is nothing they can do if it doesn't show in their ... Read More

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DealerRater - Feb 4, 2020

I do not usually right reviews but this is my third time using this service department and I am over it. Every time has been worst than the last. Went in for a recall notice from Ford. I brought the notice with me and they said when they pull my vehicle up in there system and the recall does not show up. I pulled up the Ford website on my phone and typed in my VIN and the recall popped right up. There answer to me was there is nothing they can do if it doesn't show in their system so Bye. I then get a hold of a Ford rep on the phone and there advise is to go to a different dealer. I will say there are a lot more details to this story in regards to the recall but I'm just summarizing. Not to mention I showed up at 2pm, not one car in the service area and it took them almost 20 min to great me.

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Worst experience with this location EVER! At first it was going well. My car was having issues and needed to be looked at ASAP. Abigail is fairly new, but tried her best to keep me updated with what was going on. I really was okay with how things were going. Then, I had questions and wanted more information and again, she tried her best to provide it. I went in randomly on her day off and spoke to Sarah. Sarah started off friendly, but by the end, she seemed annoyed with the questions my bf was asking about my car ... Read More

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DealerRater - Aug 27, 2019

Worst experience with this location EVER! At first it was going well. My car was having issues and needed to be looked at ASAP. Abigail is fairly new, but tried her best to keep me updated with what was going on. I really was okay with how things were going. Then, I had questions and wanted more information and again, she tried her best to provide it. I went in randomly on her day off and spoke to Sarah. Sarah started off friendly, but by the end, she seemed annoyed with the questions my bf was asking about my car just to get things clarified. I understand that she wasn't in charge of mt car, but she works there and at least could've tried to help. From the beginning, Abigail mentioned my motor mount needing to be replaced and said it was covered under warranty. After speaking to Sarah who also said it was in my car's paper work about it being covered, when Abigail responds back to me on Friday, she says she spoke to her manager and all of a sudden that wasn't covered. Wouldn't you check first with your manager to see if it was covered first BEFORE telling the customer it was? This place is the worst and DO NOT bring your car to get serviced here regardless of how convenient the location is. I will tell anyone and everyone I know to not come here

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This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Manny Serrano went above and beyond to help me out. I had a flat caused from a screw in my tire. I had the spare on my truck and called in on a Sunday to ask if they could repair my tire and make an appointment for sometime during that week..with a caveat..I work from 5:30PM to 5:30AM and sleep is a premium to me. I spoke with Manny on Sunday afternoon and he ... Read More

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DealerRater - Dec 11, 2018

This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Manny Serrano went above and beyond to help me out. I had a flat caused from a screw in my tire. I had the spare on my truck and called in on a Sunday to ask if they could repair my tire and make an appointment for sometime during that week..with a caveat..I work from 5:30PM to 5:30AM and sleep is a premium to me. I spoke with Manny on Sunday afternoon and he said there were no appointments first thing in the morning until Thursday..ok..then give me that one please as I had explained my work situation. Manny then worked it out so I could have an appointment first thing the next morning to get me in and out as quick as possible. I checked in at 7:30 and was on my way home by 8:30..I was completely taken care of quickly and with courtesy. I want to personally thank Manny and I hope this review is read by his management. I totally appreciated the way he went out of his way to help me and keep me a satisfied customer. Thank you!!

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I’ve been taking my Ford vehicles to many dealerships over the years but DO NOT take your vehicles to this place. I repeat DO NOT take your vehicles to Capitol Ford of Santa Fe!!! I had my car towed from 3 miles away and they charged me $150 bucks. It was the only vehicle I had and was living out of a motel. The service personnel are rude and unprofessional. It took them two weeks to look at my vehicle and when they finally did they said they couldn’t complete a diagnostic on my car unless I bought a new ... Read More

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DealerRater - Dec 8, 2018

I’ve been taking my Ford vehicles to many dealerships over the years but DO NOT take your vehicles to this place. I repeat DO NOT take your vehicles to Capitol Ford of Santa Fe!!! I had my car towed from 3 miles away and they charged me $150 bucks. It was the only vehicle I had and was living out of a motel. The service personnel are rude and unprofessional. It took them two weeks to look at my vehicle and when they finally did they said they couldn’t complete a diagnostic on my car unless I bought a new battery from them. So after $160 battery and another two weeks we finally got back in touch and the Service person was very rude and claimed he tried to get a hold of us. I tried contacting them everyday and was disconnected during the call. They told me my engine was bad and I needed to pay $2000 labor and $5000 for a new engine. The next thing I know I received 4 or 5 calls from the sales department asking me to buy a new car. I spent $500 for a car that don’t run and to top it off they told me to get the car immediately or they were going to have it crushed and taken off their property. If I was the owner I would fire the whole service department. I’ve contacted the Better Business Bureau and the New Mexico Attorney General. This kind of business is unacceptable!

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You should trust that the vehicles are inspected before leaving the lot. The inconvenience of having to return because the engine light is on is an inconvenience for customers after driving the vehicle for only a week. I'm concerned, what did I buy, what kind of issues am I looking at in the future?

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Great transaction at Capitol ford. Everyone was great from start to finish making sure I got the car and deal I wanted !! Would recommend and I would purchase there again !

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sales person very kind, flexible an went the extra mile exchanging vehicle, and going outside his office to get papers sign just great guy. thanks jesus

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Purchased a new explorer from Gerry. Very helpful and patient as we decided what features were important to us. We would recommend everyone to buy from Gerry and Capitol Ford.

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Do not deal with these jokers they will take forever servicing your car. They are crooks and do not know the meaning of customer service be warned!

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I wasn't always a fan of the service department, but the changes recently from Chance have been great. Shorter wait times and better staffing have helped a lot. See Charlie in service when you go in.

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I've been lucky enough to experience the Sales and Service at Capitol Ford over the past few years. I worked with Gerry Knapp when buying a used car and the process was quick, painless, and we got a great deal. Hal and Rick have both been awesome to work with when scheduling oil changes, and other services as well. Making potentially stressful things go a little bit easier is much appreciated. Keep up the solid work!

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Having problems with my Ford f150 truck Engine after 100,000 miles in for Service.. They change sparkplug, Wire/booter (part off recommend 100.000 miles service) Capitol Form claim that my engine will blow head gasket. Zaki at the service department quote me over $10,000 for replace engine (Outragious). I think they work on dealer cash incentives. Want to take my truck for 2 more estimates and opinion=NO. Meeting with General Manager Scott, Service director Ivan. They listen to my problems, concern. Explain why it's take so long to get the appointment for bring back the truck after it service. Review all previous ... Read More

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DealerRater - Mar 29, 2017

Having problems with my Ford f150 truck Engine after 100,000 miles in for Service.. They change sparkplug, Wire/booter (part off recommend 100.000 miles service) Capitol Form claim that my engine will blow head gasket. Zaki at the service department quote me over $10,000 for replace engine (Outragious). I think they work on dealer cash incentives. Want to take my truck for 2 more estimates and opinion=NO. Meeting with General Manager Scott, Service director Ivan. They listen to my problems, concern. Explain why it's take so long to get the appointment for bring back the truck after it service. Review all previous service/Invoice. Come up with a solution and revised price to repair/replace my 2007 Ford F150 engine. The new engine come with a 3 year warranty. Even share 1/2 the price of rental car while it in the shop ( wished could be all FREE), Total price to replace the engine was $7300 out of the door included replace new engine, new fuel injector, transfer new sparkplug and coil/booster to the new engine. Scott the general manager sign the writen estimate with the price. Director Ivan agreed with Scott. Ford Customer Reltion won't even help, advice any thing about the issued with their 5,7 Engine. Even they know there is many flaw in the design and problems One week later. I got a call from Zaki the service advisor state that the truck need new set of hoose (5) and a accelerator sensor, will cost me almost $8000. Amazing. I respond back said , I just do not have that kind of moneys to give away. He work it down to about $7520.96 Next day, coming pick it my truck, after sat down and red the invoice. This dealer charge me $90.39 for one fuel injector. And did not even replace all fuel injector as per Scott (general manager) promissised on previous meeting. Worst Ivan the director was in the meeting, totally agreed with Scott on the the repair. Turn around when I was ask about why fuel injector did not replace, He blame: that is not part of new engine. Scott the General Manager is no where to be seen. THS SERVICE department is "CROOK", Not hornest. If you ask them something making sure everything is put in writing. And they also take in the car, Charge left and right and Hold the car/truck as hostage till you pay for what they want. Oh, also while my truck was in the shop. A sale person (Cody) contact me ask me to trade in my truck for a new truck. He gave the trade in value for my truck =$2000. My truck worth to them just $2000. and their service department charge me $7520.96.... OMG. Horroble I should take my truck to Ford store in Morgan Hill for better price and service THIS DEALER IS AMAZING. NOT HONNEST, CROOKED I am contact NBC. Investigate team to let them know this dealer problems and pratice. I am also Contact: Consumer Affair, Burea of Automotive, California Attorney general, Better business bureau To let all know of this Capitol Ford dealer BE AWARE OF THIS DEALER

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Have a chance to seat down with General Manager Scott, Service director Ivan. They listen to my problems, concern. Explain why it's take so long to get the appointment for bring back the truck after it service. Review all previous service/Invoice. Come up with a solution and a price very reasonable to repair/replace my 2007 Ford F150 engine. The new engine come with a 3 year warranty. Even share 1/2 the price of rental car while it in the shop ( wished could be all FREE), but this is Ford dealer not BMW or Lexus, Mercedes.. Very happy with Capitol Ford.. ... Read More

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DealerRater - Mar 16, 2017

Have a chance to seat down with General Manager Scott, Service director Ivan. They listen to my problems, concern. Explain why it's take so long to get the appointment for bring back the truck after it service. Review all previous service/Invoice. Come up with a solution and a price very reasonable to repair/replace my 2007 Ford F150 engine. The new engine come with a 3 year warranty. Even share 1/2 the price of rental car while it in the shop ( wished could be all FREE), but this is Ford dealer not BMW or Lexus, Mercedes.. Very happy with Capitol Ford.. Will have to see if the service department install the new engine properly and the new engine work like it should be. Will have another review after the new engine install in. Ford Customer Reltion won't even help, advice any thing about the issued with their 5,7 Engine. Even they know there is many flaw in the design and problems The service advisor Zaki always very nice, great me with a smile and hand shake. I will continued to bring my truck here for service/maintenace Thank Scott, Ivan and Zaki Great service, customer service/relation.

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Mr Oscar Sollis & His Team Were Very Helpfull With The Purchase Ford C Max Thank You Guys.i Hope To Do Business In Near Future

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We went there to buy an F250 Super Duty to tow our new travel trailer we were buying that day. Asked our sales person what he'd offer for the truck if it was him. We said ok that's what we'll offer. We had to leave to make an appointment with the RV dealership. The salesperson asked us to put a deposit down so he could take the truck off the lot and hold it for us. Ok done. Go to our appointment and finish buying our brand new trailer. On our way back to Capitol Ford I ... Read More

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DealerRater - Nov 24, 2014

We went there to buy an F250 Super Duty to tow our new travel trailer we were buying that day. Asked our sales person what he'd offer for the truck if it was him. We said ok that's what we'll offer. We had to leave to make an appointment with the RV dealership. The salesperson asked us to put a deposit down so he could take the truck off the lot and hold it for us. Ok done. Go to our appointment and finish buying our brand new trailer. On our way back to Capitol Ford I get a call from the salesman. He says he had to let other people test drive the truck and we're lucky we put a down payment on it. I ask him "but wait, you told me our deposit took the truck off the lot and parked in the back." He says well it was in the paper so we had to show it. That's a bunch of xx! But we still go back to finish making our deal. While we are sitting there waiting for our sales man to come back with their counter offer, we hear a loud bell being rung by other customers. We figured ok cool they just bought a vehicle. A few more minutes go by and our salesman comes back and says "so sorry for the wait, there's a lot of commotion going on." I ask what the commotion was. He says "Did you here that bell? Another salesman was selling the truck to another couple. But I got it straightened out." I reminded him he told me that our deposit was supposed to take the truck off the lot and parked in the back. I asked my wife if I heard something wrong. Well I didn't. He says well the deposit only guarantees you first chance to buy. Such crap! So a few more minutes later the salesman comes back with their counter offer. It's for full asking price and $6000 less for my trade in that I said we wanted. xxx!!! I ask what about our offer price...you know the one he suggested in the first place. He says "oh sorry we have a full offer already from the people that rang the bell." That's some very shady business if you ask me. We were ready to pay cash for the truck at full price! I WILL NEVER EVER BUY ANYTHING FROM CAPITAL EXPRESSWAY FORD!! I suggest you don't either! We walked out after this mess and will be happy spending more money elsewhere!

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5 Star Experience - Customer Service was on point! This past week I traded-in my old vehicle and purchased a new 2013 Ford Fusion. From the first time of stepping foot into the dealership I have had nothing but great experiences. This is now my second vehicle purchased from Capitol Expressway Ford and once again I had a smooth, transparent, and easy transaction. I want to give a special thanks to the Manager, Rick Martinez, for taking care of me through the process as well as the knowledgeable salesman, Daniel Pham. I was very impressed by the professionalism of these two men ... Read More

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DealerRater - Jun 8, 2013

5 Star Experience - Customer Service was on point! This past week I traded-in my old vehicle and purchased a new 2013 Ford Fusion. From the first time of stepping foot into the dealership I have had nothing but great experiences. This is now my second vehicle purchased from Capitol Expressway Ford and once again I had a smooth, transparent, and easy transaction. I want to give a special thanks to the Manager, Rick Martinez, for taking care of me through the process as well as the knowledgeable salesman, Daniel Pham. I was very impressed by the professionalism of these two men and I definitely recommend that you see them personally if you need anything. They delivered on everything that they said they would do and no games were played during this purchase, nor my first purchase. What also made this a 5 STAR experience was the customer service. The next morning after the purchase of my vehicle, I received a call from Capitol Expressway Ford asking me how I was doing and if I was content with my purchase...content doesn't even begin to explain it, I am ecstatic with my new Fusion! Just the fact that they gave me a call to check in to see how things were doing made me happy that I went with them. Now, I was very happy from just that one phone call, but then they went above and beyond, UPS knocked on my door the next morning and that's when I was handed a package from Capitol Expressway Ford. The package was a nice little surprise of chocolate covered strawberries from the dealership! The only thing that they could've done better was if they delivered me a strawberry shortcake (that's my favorite). Regardless, I highly recommend this dealership for their professionalism and customer care. P.S. I accidentaly left my wallet and passport in my vehicle that I traded-in and I didn't even realize it because I was so excited with my new fusion. After getting halfway home (I live a few hours away) I realized I left my wallet and passport in the car. I then called up the dealership and explained the situation to Rick Martinez. He then overnight shipped the wallet and passport to me that day! THANK YOU! 5 STAR WORTHY

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This dealership should be commended for their outstanding car buying experience they offer. I was there last Saturday with my family they respected my time and got me out of there in time for my son's soccer game later that afternoon. great job guys.

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I think the people are really nice. the salesperson took the time to show the new models and tell the features in which each car offers. the deal was great and the experience was as well

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Like many others on this page, I too have had several negative encounters with Capital Expressway Ford. So much so that I don't even know where to begin. I purchased a NEW 2011 Ford Mustang from their dealership last year. After all, last year was 2011 so I presumed as much that the car I was test driving, was in fact new. I just recently went through all the paperwork (for a related but separate issue I will get to shortly) and noticed that they put USED at the top of the purchase agreement. Now to their credit, they did tell ... Read More

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DealerRater - Nov 7, 2012

Like many others on this page, I too have had several negative encounters with Capital Expressway Ford. So much so that I don't even know where to begin. I purchased a NEW 2011 Ford Mustang from their dealership last year. After all, last year was 2011 so I presumed as much that the car I was test driving, was in fact new. I just recently went through all the paperwork (for a related but separate issue I will get to shortly) and noticed that they put USED at the top of the purchase agreement. Now to their credit, they did tell me JUST before signing the contract that the car was a rollback because the previous buyer couldn't get a loan BUT they said the car was new and sold it at a NEW price. When I saw this, I was shocked. 5 months after I bought it, around the beginning of August 2011, I brought it in for it's oil change and standard maintenance. I had purchased a maintenance agreement so everything would be covered. When I dropped it off I also told the service advisor in the Quick Lane that the transmission was acting funny and wasn't properly shifting gears. They said they would take a look at it but didn't write it on their paper work since it was only standard service. They gave it back to me and said everything was fine. 1 month later I brought it BACK in and told them the issue is getting worse and everything is NOT fine. They checked it in and had the car for 3 days while I had to figure out alternative means of transportation. After 3 days they said the mass air flow sensor needs to be replaced and that will solve the issue. After they perform the repair, Gary from Ford calls me to pick it up. I sign the paperwork and drive off. The second I get on the freeway the car pulled back and surged forward as if it were a rubberband in the hands of a 5 year old. I immediately called Gary and notified him of the issue and told him I would bring it in the next day. (I had a personal situation going on that prohibited me from returning that same day.) The next day I bring it in, it remains there until the beginning of October (in total, 27 days at Ford Capital Expressway). After multiple calls to the dealership service department because no one EVER called me with an update, and multiple calls to Ford corporate, they decide to replace the ENTIRE TRANSMISSION because something in the valve body wasn't working and that part was on NATIONAL back order. I had to pull teeth to get a rental car during this time period. I get the car back and not knowing it was going to be out of commission for so long, I realized I hadn't taken my valuables out of the car. The same day I noticed a very EXPENSIVE Samsung camera go missing. To their credit, Ford Capital Expressway did reimburse me for the loss of the camera. Barely a year later, and I am having MORE transmission issues (just had to have about 65% of the "NEW" transmission replaced last week) and it is STILL not working right. All in all, these guys do LIE, CHEAT and STEAL. Considering I thought I was buying a NEW car, I can no longer be sure if I received a NEW transmission. I had a pretty unfortunate experience at the Ford dealership on Stevens Creek as well so my advice for anyone in the San Jose area... look on Yelp before you SIGN anything at any local Ford dealership. These guys are crooks.

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