Customer Testimonials
Frank Puga from capital ford was the best help anyone could ask for. I recommend Frank Puga if you want results and a pro active approach when it comes to taking care of the customer. Frank is verry knowledgful when it comes to all ford vehicles/ make. Frank was verry helpful and understanding when it came to my ford trucks transmission. Thank you Frank 👍 😊
Let's just say I Left happy 😊! Same is a great service advisor. Wish the dealership wouldn't charge a fee for using a credit card if the service is over $500.00.
Super friendly and easy to deal with. Frankie Puga is awesome and the whole process was as easy as it can get
I had an excellent time purchasing my vehicle, Dang was amazing he showed me the car and I immediately fell in love. I was also given exceptional service by the used car sales manager Justin. They showed me the ins and out of my purchase and I couldn’t of asked for a better team to help!
Very professional, kind, friendly and honest. No pressure over all very good experience.
Hello my name is Anthony I received great service from the Capitol ford service department
Great service. This survey is ridiculous. Having to write 15 words has lowered my experience and made me not want to do this survey. I’m only doing it because of how good same was.
Great experience at Kia, great customer service and patience with the whole process. Honest feedback and assistance in helping us pick our cars to meet our needs. Great sales manager, Ryan & his team. Thank you
Good service experience with capitol ford. Easy in and out and predictable process for their clients.
Bad service no good communication between the customer and the service staff I had to go myself and call myself to find out about my vehicle
I would like to give Michael 10 stars!!!! He gave me excellent for customer service!
Good location, quick service, and they are very attentive and courteous on every visit I have made
Very well kept dealership. Jesus and Ryan were a great help and very respectful. Great service and served by great people in my experience.
The most disorganized approach to customer service and overcharged for work
Started with Zach who was absent and non-communicative. A week went by i was moved to Marco- spent $2500 and problem not fixed- another week and a half and $2500 and still problem persisted- more weeks passed and kept telling me they would call me back and didnt someone name Fransisco wanted another $2800…
Treated disrespectfully (yelled at on the phone by Marco, asked by other staff: “Do you want to wait until your husband gets here for me to explain this to you?”) (i am not married)
Spent 5k over 5weeks ... Read More DealerRater - Jun 24, 2026
I have to drive 30 miles one way to get to Capitol Ford in San Jose. They have always been able to get the service done by lunch time and get me on my way home. I am kept informed if there are any unexpected issues. Very happy with the service department.
This dealership was very professional, knowledgeable, friendly, kind, and welcoming, especially my agent Dale. I would recommend.
It took 4 trips to the dealership but they were very committed to getting it fixed.
Team is friendly, helpful, accommodating, and waiting area is comfortable. My visits here are always pleasant.
Angelo and the ford team gives excellent services. He was very accommodating when I was try to decide what vehicle unwanted to go with.
Aaron was so helpful and great to work with. He went above and beyond for us. We look forward to working with him in the future. Thank you.
Joe and Edgar were amazing to work with. I knew exactly what features I wanted on my new F-150 and even though they didn't have it on their lot at the time, they found it for me and I got it there quickly. Basir John helped me through the paperwork and made it straightforward. Easy peasy process with great service across the board.
Fast, service.. courteous employees, updating all steps of the process with texting and providing tracking information
The sales person I worked with, Cody E. Was good and seemed genuinely a nice person. However, the finance guy did not seem truthful as he stated that US TheftGuard warranty and the add on devices has to be purchased. And it is "just part of the car". He also stated when I informed him that the car should have factory protection/and engine immobilizer that "just because you believe in it doesn't make it truth". Implying that he knows more than the customer. And this is why I gave what I believe to be ... Read More DealerRater - Jun 15, 2026
Service pick and drop off was on time Service tech was courteous and helped me get a discount on the service repair cost
Best customer service in the State of California!
The work is solid. The experience of dropping the car off needs to be improved. The wait time is long and their is no guide or direction given when you arrive.
Great service and speedy work. I really appreciate Joey and all his support every time I come.
Service was great but not outstanding. Part of my service was tire rotation. I notice that two of my tires are now missing the stem cap. Not a big deal, I will just replace them all. But sometimes it is the little things that make a difference, and in this case, there was a clear lack of attention to detail. It is possible that your dealership didn't do this, but since they obviously had to check the tire pressure, that is my suspicion...
Awesome service at this dealership, they have good prices and are easy to work with!
The service writer, Sam, addressed my drop in visit with no issues, scheduled on the spot warranty issues, supplied me with a loaner and I was able to go on my way. The repairs required several parts to be ordered and Sam kept me up to date constantly with progress, This was an excellent experience, even better than with my other car, a so called "luxury car", when it is serviced by the "prestigious" dealership I have to take it to.
Excellent check in process, very efficient. I was kept informed on the status of things and was quite pleased with my service advisor, checking in with me. No complaints, every one is professional and quite courteous.
Terrible. Shady. Lied about parts needing replacement that didnt. No response from managers after calls and emails.
Easiest service ever. Picked up my vehicle and returned it same day. I didnt have to take any time off work. And everything done to 100% satisfaction.
Muy excelente me gusto muy amiable Jesus y excepted y amicable con las personal y atento
Personnel were polite and efficient in greeting me and leading me to where i needed to be
I had a great experience with Capital Ford from start to finish. The entire team was professional, friendly, and genuinely helpful without ever making me feel pressured. They took the time to answer all my questions, explain my options clearly, and made sure I felt confident in my decision.
The process was smooth and efficient, and I really appreciated how transparent they were throughout everything. It’s not always easy finding a dealership you can trust, but Capital Ford definitely delivered. Their customer service stands out, and you can tell they truly care about their customers.
I would absolutely recommend ... Read More DealerRater - Jun 9, 2026
Proper creating at arrival they took my information down, asked about my concern, lead me to the lobby , estimated my wait time or gave me a choice to leave vehicle at my own convience … service was great over all and was on my way
Ended up driving over 100 miles to purchase my Ford F-250 at Capitol Ford. I spoke with several local dealerships before ultimately choosing to make the drive, and I’m glad I did. While my experience was top notch, I want to give special recognition to my salesman, Robert. Texted several times over the course of a week or so. Solid and clear communication and was never pushy in providing answers to my varied questions. I highly recommend Capitol Ford, and suggest you speak with Robert when visiting the dealership.
I love my car and most of my experience. I still haven't received my second key fob or the key to unlock the handles to step up to reach the top of the car.
Saturday service was the best. They took care of my oil change and came out with a free car wash.
A couple hiccups during the process but the team did great to help resolve it!
Service adviser was very professional, kept me informed on the progress of repairs through The process
Connor -- Sales guy was great Walid - Finance guy was rude, sarcastic, and self-important; if my son hadn't needed this car -- I would have walked away from the deal due to Walid's rude behavior; he threw a tantrum over my taking a day to consider instead of signing on the first day. He is not an asset to this business Joe - Sales Manager was great Fernando - General Sales Manager was friendly Jon - General Manager was friendly
My car was supposed to be ready on Wednesday after dropping it off on Monday to check radiator and oil change. I was told that there was an air pocket somewhere in the system (not fully explained) so then it went to Thursday, but I had to keep texting or calling to get a status. I finally went in on Friday to check to see if it was ready since I hadn't received a notice and it was in the drive through. I don't know why if the transmission fluid was low on the service check, why it ... Read More DealerRater - Jun 4, 2026
Outstanding service which included a video of my truck being serviced. And the extra attention I received from Service Director Eldin Pasic made my experience even that much better. Thank you.
Thank you Zaki for finally taking care of my tire problems. I appreciate having someone pick up my car and delivering it back to me. They were very thoughtful young men and that helped me knowing they cared about my car.
Great service, always a great experience with Joey!!! He's always on top of things for me.
Capitol ford enabled me to drive home my dream vehicle! They are incredibly professional and patient.
I was very impressed with my internet sales person (Sean) as he was very approachable, easy to work with and exceeded my expectations on many levels. When I came in to see the car at the dealership on Friday (May 29), he took a step beyond to have the Corvette Z06 washed and prepped just to show it (I was not expecting that so yes, that raised the bar on exceeding customer expectations). The following day on Saturday (May 30), he again took the initiative to exceed my expectation by working hard with his GSM on my offer. At the end, I ... Read More Google - Jun 3, 2026
Long wait for minimum service. Oil change took two hours. A bit longer than I expected to wait.
Quick and easy, great service, and friendly employees. The service at Capitol Ford is great.
Capitol Ford was excellent! They made the transaction super seamless and easy with great customer service!
Great experience! We worked with Angel and he was super helpful and knowledgeable. Overall experience was positive and this is our second Mazda and we love it
Every time I need to go to this dealership for service, I regret it. The issues are centered around the fact that despite being a ford dealer, they do not know the technical specs of the products they are servicing. As a result, they make mistakes, make false statements, and provide poor service overall. Furthermore, scheduling and pickup notifications are a joke. You show up to an appointment, guaranteed going to wait 20-30mins before someone talks to you. Then for pickup, despite them stating the car would be ready within the day, they finish the work, but do not ... Read More DealerRater - Jun 1, 2026
The sales people are very nice. I recommend you go during the week as the weekends are very busy there.
The staff were very nice and the process was straight forward. Initially I thought the car was I bought was clean, but after I got home, I found food wedged in the backseat and hair ties in the glove box. I just wish the cleaning was more thorough. The car also had less than a quarter tank of gas when turned over to me. Topping it off would have gone a long way to make me feel appreciated.
Great Service All together. Loved my Service Advisor. He took very good care of me.
Excellent experience from start to finish. The process was straightforward, efficient, and easy to navigate. Everyone was professional and easy to work with, and I especially appreciated not having to spend the entire day at the dealership. Overall, a smooth and hassle-free experience.
Very chill car buying experience. Zero pressure, very accommodating.
We were on a cross country trip and scheduled an oil change and tire rotation with Capitol Ford in San José. The service advisor (Michael) was professional and helpful. The technician performed a thorough inspection and found an additional service that needed to be addressed. The work was able to be performed in a reasonable extension of time at a very reasonable price. I was very happy to have brought the car to Capitol Ford.
good work and was when we planned. Jesus was great. was only sad they no longer have Roberto for home drop off. very inconvenient for my wife.
Great experience at Concord Mazda. Raul assisted me with the purchase of my new Mazda MX-5 Miata. The transaction was smooth and enjoyable.
Wonder experience with Nathaniel from sales and Oscar from finance.
Sam Ortiz & Crew performed in a timely manner keeping me informed of work progress. All went well. Keep up the good work Mr. Sam Oritz!
Sameer made the experiance smooth and painless, and the rest of the team, Luis & Oscar, finalized the deal I wanted with minimal fuss and back n forth. Easy in, easy out.
Easiest service ever. Loving the valet service.
All aspects of my visit went very well. Zach was very responsive and helpful and the communication was great.
It took almost three years to finally figure out and correct the problem with the passenger door handle lock. But they got it diagnosed and replaced the faulty part. The door handle lock is now working properly as well as other internal cab functions are working better.
We recently brought our 2021 Ford Explorer to Capitol Ford for service, and the experience exceeded our expectations from start to finish. Our service advisor, Zachary Rosa, provided exceptional customer care throughout the entire process. He was professional, knowledgeable, communicative, and genuinely attentive to our concerns.
Zachary kept us informed every step of the way, made the process smooth and stress-free, and ensured our Explorer was serviced thoroughly and completed on time. It’s rare to find someone who combines professionalism with such a personable and customer-focused approach.
The entire team at Capitol Ford delivered outstanding service, and Zachary’s dedication ... Read More DealerRater - May 27, 2026
Sam Ortiz & Crew performed in a timely manner keeping me informed of work progress. All went well.
Capitol Ford called me to say that my car had a factory recall, so I scheduled an appointment. I arrived 10 minutes before my scheduled appointment time, but waited @20 minutes to see a technician. He said my car would he ready within 2-3 hours. After 3 hours, I tried to find my technician, but was told by another technician that he had gone home sick. He checked on my car and apparently the recall applied to Mustangs, not Escapes (my car). This was the second time something like this has happened to me at Capitol Ford.
Very good buying experience. Sean is a great sales person who knows his product and explains all details. He found the right vehicle for us. We are happy.
Great communication, i.e. text, phone, video. Concierge service is awesome. Very nice people. Professional and thorough.
Service writer was great. Service was completed as estimated. Everything is working once repairs were completed.
Advisor was great. Friendly. I had something happen to my vehicle while ford performed an alignment. Normandin found this a few days after FORD having my jeep. I sent an email to Eldin on May 6 regarding this issue. No response! Why email me asking how my service was if you have zero intention of responding.
Excellent service from Marco and mechanic I’ve been very pleased with the service experience
The service team comprises advisors such as Jose, Tony, Marcos, Ortiz, and several other dedicated professionals.
Jesús greeted and explained what he was going to do. He arranged for someone to drive me home. He was polite and very pleasant to work with.
Handled the basic issue I had with the vehicle, but could not remedy the multiple times I came for another issue that was deemed could not duplicate. Thought they should have taken more time to resolve the final issue.
It was a great experience with it being my first time buying a car in years. Robert , Cody, and the handsome friendly man that's behind the counter in the corner that wears the glasses are really great. Thank you guys, and keep up the good work. FYI, I love the 2015 Lincoln mdk great car and great price. Thank you!!
Excellent experience at capitol ford with Sean. He met all our needs and went out of the way to do so!
We had a great experience and was happy with what we got. Great team with great service.
Tony is great. He's been very helpful in getting my service done at the dealership
Tony was very helpful. He checked us in fairly quickly and explained everything that needed to be done.
We received professional, timely, and courteous service at this service location. Thank you very much!
Knowledgeable friendly efficient explained everything to us overall great service but we were promised a car wash and did not receive that
No pressure highly attentive experience, took the time to understand what was important to me and delivered.
Thank you very much. Work completed in same day. Price was decent. 100k Tune up was much needed.
Very easy process from start to finish. My service associate was upfront and did not pressure me into getting additional work done.
Went in for a recall and also had a the oil & filter changed, a little disappointed that they did not wash my vehicle, I know they used to wash it when you’re vehicle was serviced 🤔
Even though my extended warranty has expired on my 2017 Explorer I continue to come to Capitol Ford because of the trust I have in my service advisor, Jose - he’s been great over the many years!
Efficient, as always. This was my sixth time for annual service, and I look forward to next year.
I called my service advisor with a question about alignment pricing when I bought four new tires. I left a message on his mobile phone. He never returned my call.
The service dept is amazing. The staff is incredible always ready to help and they go above and beyond.
Your service is a dream come true. Keep up the good work and I'll keep coming back